US Technical Support Engineer
We're proud of how the quality of Servebolt's Support Team is rated and your goal would be to make it even better.
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Technical Support Engineer - USA
We’re proud of how the quality of Servebolt’s Support Team is rated and your goal is to make it even better.
Servebolt is a modern cloud hosting and internet infrastructure company focused on WordPress and WooCommerce hosting infrastructure. Our services run on cutting-edge technology, and we are proud of the level of skill our support team delivers our customers.
Our client base is growing steadily and we’re looking for a competent Support engineer with exceptional communication and technical skills, who can provide enterprise level technical support to our customers via our live chat support system.
As a Servebolt Support Engineer you will:
Be passionate about the difference between short-term and long-term value you can provide. Whereas short-term value is helping a single client with their problem, long-term value is ensuring the sharing of knowledge doesn’t end there. Long-term value is using the client’s problem as the starting point for an article which can be shared with many future customers experiencing the same problem.
Take ownership of issues reported by customers and see problems through to resolution
Write documentation on how both this customer and future customers can solve their problems and therefore provide meaningful contributions to the Servebolt Help Center
Approach all situations with this mindset of creating long-term value, by identifying optimization and improvement opportunities in Servebolt’s service offering, and help implement these within the team
Help new clients migrate to Servebolt
Crave knowledge and continue to own and improve your own technical and non-technical skills
Requirements
We hire Technical Support Engineers with a variety of different backgrounds and expertise. Whether you are a previous WordPress developer, have experience with DevOps, or a technically-knowledgeable internet generalist who has mastered the art of customer service, the underlying shared background amongst Servebolt’s Technical Support Engineers is a passion for internet infrastructure, for improvements and optimization, and for serving our customers.
The ideal Servebolt Support Engineer has experience from customer service in B2B
The ideal Servebolt Support Engineer has experience with PHP and MySQL directly or indirectly through the use of WordPress and/or WooCommerce.
The ideal Servebolt Support Engineer has ample experience with command line tools.
Be accustomed to working as an active member of a team, working toward a common goal
All of our Support Engineers must meet the following core requirements:
Impeccable Professional English
Communication stamina (the ability to not show frustration, even when clients are frustrating)
Personal interest, knowledge and professionalism in internet infrastructure and technology
General curiosity and highly motivated to acquire new industry knowledge
Self-motivated, and able to follow through on a task and get it over the finish line
Ability to juggle multiple tasks at the same time and keep your cool
Taking genuine ownership and responsibility proactively, rather than waiting for others to do so
- Team
- Support
- Remote status
- Fully Remote

About Servebolt.com
Servebolt is a managed hosting company for LAMP-stack applications. Servebolt’s Cloud Platform equips customers with a suite of solutions that increase speed, scalability, security, and sustainability, when building websites, eCommerce stores, and applications.
We're making this possible by building Servebolt Cloud with our own hardware and networking infrastructure, customised stack, custom OS, and our own control panel and API.
Servebolt is always looking for new ways to challenge the hosting and cloud computing industry, through a focus on performance and scalability.
US Technical Support Engineer
We're proud of how the quality of Servebolt's Support Team is rated and your goal would be to make it even better.
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